Privacy Policy
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, campaigns and other updates.
SMS marketing (if applicable): With your permission, we may send you SMS messages (not more than twice a month) about our store, new products, campaigns and other updates.
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
Text Marketing and notifications (if applicable): By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at customercare@aymirjewelry.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc).
_Store_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_store_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customercare@aymirjewelry.com
How can I find my ring size?
You can review the last image in our lists to calculate the ring size. Please refer to this ring size chart to determine your best fit. The best and safest way to measure your finger is to stop by a local jeweler.
Will I pay a tax for my order?
Our products are sent from Turkey. Buyers are responsible for taxes in their own country.
Can I include a personalized gift message with my purchase?
You can let us know what you want written in the gift card during check out a the " Special Instructions to the Seller" box.
I have a question with my order.
Please email us at customercare@aymirjewelry.comwith your order number and question.
How long will it take for my order to be processed?
All of our jewelry is handmade in Istanbul - Grand Bazaar with high quality and care. As every piece is made to order, we ask that you allow 7-10 business days (excluding weekends) before submitting your order. If you need to meet a specific deadline or need expedited shipping, we can accommodate your request. Please email us at customercare@aymirjewelry.com.
Can I cancel my order or change my shipping address after placing the order?
You may request a cancellation within 24 hour of purchase. An address change could be applied any time before your order has shipped. Please contact us directly at customercare@aymirjewelry.com with your order number in the subject line.
International Taxes & Duties
You may be required to pay VAT/Import fee before your package is delivered. These taxes and duties are not included in your purchase price and are the responsibility of the customer.
How long will it take for my order to be processed?
The production process of our products is 3 - 7 working days on average. We use free UPS Express shipping. After your order is shipped, it will reach you within 2 - 4 working days for USA, 2-3 working days for EU and 5-10 working days for Australia New Zealand.
Where is my order? I don't see any movement in my order when I track it.
UPS takes about 1-2 days to update tracking initially. If you are having issues with tracking your order, please email customercare@aymirjewelry.com and we can try to help you out to the best of our knowledge.
What if my order gets lost?
Please contact us immediately at customercare@aymirjewelry.com if you believe that your package was lost in transit. We will try our best to solve the issue. If the item has not been marked delivered and hasn't arrived within 30 days of shipment, we will replace your order free of charge (US Customers Only).
Please note that Aymir Jewelry is not responsible for lost or stolen items once declared 'Delivered' by the delivery service
Do you ship to PO Boxes?
For the safety of your package, we are unable to deliver to PO box.
What is your return policy?
Processing time
All Aymir Jewelry styles are carefully handmade to order. Since each piece is made-to-order, we ask that you allow 7-10 business days (excluding weekends) before we ship your order. If you need to meet a certain deadline or need expedited shipping, We may be able to accommodate your request. Please email us at customercare@aymirjewelry.com
Returns
We gladly accept returns and exchanges.Just contact me within: 5 days of delivery, and ship items back to me within: 14 days of delivery.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns or exchanges for:·
Custom or personalized orders · Full Eternity Bands · Items on Sale · Items purchased during Sales Events
Conditions of Return Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging.
What happens if I'm passed the 14 Day Return/Exchange time frame?
Returns after the 14-day period are only eligible for store credit up to 30 days after the delivery date.
How should I return my Order?
Please contact us before making a return or exchange. For your protection, please pack your returns in the original box, return your order with an insured trackable courier & retain your receipt. Ferko’s Fine Jewelry is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. We cannot refund shipping charges on return items.
Conditions of Return
All purchases must be returned in the same condition as you received it. Used / Damaged / Scratched Items are not returnable for a refund. All returns must be sent back with the same packaging as it was received.
Am I able to return anything I purchase from your website?
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for: Eternity Bands made to order - Custom Jewelry - Custom Order
How long will it take for my return to be processed?
Once your return is received and inspected, we will send you an email notifying you that we have received your returned item(s). This email will also confirm that your refund has been issued. Please allow 1-3 days for this process.
Who pays for the Shipping on Returns or Exchanges?
Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging. Buyers are responsible for the cost of shipping for both ways (to us and from us) on Exchanges and Resizes.
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How can I figure out my ring size?
Ordering a ring can be tricky if you aren’t sure about your ring size. While a jeweler can give you the most precise measurement, there are also ways you can measure your finger at home. Please refer to the Ring Size Guide.
What if my ring/purchase does not fit?
We are happy to resize any product you purchase from us for 1 time free of charge. (Shipping charges, taxes, and extra charges are the responsibility of the customer) Some items, such as Infinity Rings, cannot be resized. Or you can get support from a local jeweler.