Refund policy

Returns & Refunds

We want you to love your Aymir piece. If something isn't right, we're here to help.

Return window: You may return an item within 14 days of delivery. Within this period, please contact us and ship the item back to us.

How to start a return: Email us at customercare@aymirjewelry.com with your order number before sending anything back. We'll reply with return instructions, shipping options and our return address.

Conditions: Items must be unworn, unused, in the same condition you received them, and returned in their original box and packaging. We recommend a tracked and insured shipping method.

Return shipping: Return shipping costs and any customs duties or taxes on the return are the buyer's responsibility.

Items that can't be returned (unless damaged or defective): engraved items and custom design orders. Choosing a stone, gold color or ring size from our website options does not make an item custom.

Damaged, defective or wrong item: Contact us within 14 days of delivery with photos. We'll send a replacement or issue a full refund, and we'll cover the return shipping.

Refunds: After we receive and inspect your return, we'll issue your refund within 2–5 business days. Your bank may take an additional 5–10 business days to show it.

Need a different size? Contact us within 14 days of delivery and we'll share the available options.

Cancellations: You may cancel within 24 hours of purchase. Since every piece is made to order, orders can't be cancelled after that. Address changes are possible until your order ships.