Shipping policy
Shipping Policy
Processing time: Every piece is handmade to order in our workshop in Istanbul, Türkiye. Orders usually ship within 3–5 business days.
Delivery: We offer free express shipping with FedEx or UPS. Most orders arrive within 5–10 business days after purchase. Delivery may take longer during customs checks or busy periods.
Customs and taxes:
- United States: Duties and import taxes are included. You won't pay anything extra on delivery.
- All other countries: Import duties, VAT/GST and other local taxes are not included in our prices and are the buyer's responsibility.
Tracking: You'll receive a tracking number by email when your order ships. Tracking may take 1–2 days to update.
PO boxes: We're unable to ship to PO boxes.
Address changes: Address changes are possible until your order ships. Please email us as soon as possible.
Lost packages: If tracking does not show your order as delivered within 30 days of shipment, please contact us. We'll open an investigation with the carrier, and once the carrier confirms the loss, we'll send a replacement or issue a full refund. Packages held or returned because customs duties or taxes were not paid are not covered. Once a package is marked as delivered by the carrier, we can't be responsible for lost or stolen items, but we're happy to help you contact the carrier.
Gift notes: Add your message in the "Order special instructions" box in your cart, or email us after placing your order. We'll handwrite it on a gift card.
Questions? Email us at customercare@aymirjewelry.com.